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How To Retain A Positive Mindset Amongst The Chaos
In case you didn't know I've been running a 21-day challenge through my Facebook group which has been going brilliantly – well apart from one or two technical challenges!! We started off on day one, talking about getting in the right mindset. It's crucial...
How To Keep Your Emails Under Control
How many emails do you have in your inbox? So how many emails do you have sat unchecked in your inbox? I had a message from a lady yesterday who had 16555!!!! And yes, she told me this was not a typing error!! This is a frightening thought. If you have read the...
Small business tips for surviving the coronavirus
Take a look through these tips to help your small business survive (and retain a sense of humour where possible). Tip number one is to not panic. Panic doesn’t help anything and is more likely to harm your business than the virus itself. Communicate Now, more than...
Take Advantage At Your Peril
Last week Paddy McGuinness posted on Twitter. And as you can see from the screenshot below. It says Found out a shop nearby has put the price of hand sanitizer up from 99p to £4.99! How do these people sleep at night? That’s the price of milk, bread and eggs for...
Effective Christmas Promotions To Gain Extra Sales
Are you taking advantage of the Christmas shopping splurge? Especially those last-minute shoppers like me?Whatever business you are in, think about how you can create interest in people buying what you have as a Christmas gift. Ok, if you’re an HR expert,...
How The Collapse Of Thomas Cook Affects Your Business
This week has seen the very sad news of Thomas Cook going into administration.And let me tell you if a long-standing firm of 178 years in business can collapse, then we should all sit up and take notice.Why?Because if it can happen to a household name paying directors...
Little things that make a big difference
As you may already realise by now, I am a stickler for customer service. And I believe it’s the little things that make the big differences. As Maya Angelou famously quoted: “I've learned that people will forget what you said, people will forget what you did, but...
How To Know If You Have A Business Or A Hobby
Are you running a business or hobby? Are you showing up in your business the way you would show up for a 'real' job working for someone else? What I mean is... are you completing your money-making and key tasks daily? Even when you're tired and don't feel like it....
How confident are you in your pricing structure?
I'm asking this question, purely from the fact that if you're not fully confident in your pricing structure and what you're charging, this will come through when you are talking to potential clients. And this is whether you feel that your prices are too high, or...
How To Deal With A Customer Complaint
The thing we all hate happens. We get a customer complaint. It is inevitable that we will all get an unhappy customer at times but it is how we deal with them that matters. We have two choices. We can either go on the defensive and potentially make matters worse, or...