Outsourcing business tasks can really take the pressure off you when building a business and can help you save time and grow your business to the next level.
However, it really saddens me the number of times I see women trying to build their own successful home business and taking the step to outsource some work, only to be ripped off.
I constantly hear stories, where an agreement has been made only to find that very little of the work needed, is completed. The person hired, basically tries to do a runner with the money. So many times, freelances who promise the earth quickly lose interest or are unable to do the work to the standard required. Rather than admitting their inadequacies and refunding monies already paid, they start to ignore emails, phone calls and Facebook messages.
The person hiring is left with a looming deadline, out of pocket so financially unable to hire someone else and in a sense of abandonment and despair.
Please, if you are going to hire a freelancer, do a few things to protect yourself from the same happening to you.
Agree to Terms and Conditions
Whenever outsourcing any work, before you do anything else agree clear, WRITTEN AND SIGNED, terms and conditions. This needs to include:
- the scope of the work with exactly what is going to be done by whom and when (including any information you need to supply to the freelancer),
- a deadline for the work to be completed,
- how much it is going to cost and
- what happens if either party is unhappy and wishes to cancel.
Do not rely on word of mouth and trust. So many times, agreements have been verbal as a person has seemed so wonderful and the relationship has been on trust, only for it to go horribly wrong. I have known ladies feel embarrassed about asking for T’s & C’s. Really? You are running a business and you need to protect it. If anyone tries to fob you off saying you don’t this, run for the hills.
Read reviews and testimonials
Read their testimonials and contact some of the people who have written them to make sure the reviews are genuine. Yes, it’s a sad world we live in that some people make them up.
Interview them. Yep! You are hiring someone so it’s perfectly ok to speak to them and conduct an interview. Ask them what they would do if they had an emergency and couldn’t complete the work on time. Ask them how many times they have had cancellations or had to refund a client. You can tell a lot from whether they answer quickly and confidently or start to pause and stumble over their words. Listen to your gut feeling when speaking with them.
Start with a sample piece of work
Consider asking anyone you are outsourcing work to, to do a small sample piece of work so you can test out their standards and service. Don’t expect them to do this for free but pay them for a small section of the project that you need help with.
Pay in instalments
Pay in instalments. Don’t ever pay in full upfront. Agree on stage payments. That way, if something starts to go wrong, you can stop your payments until the situation is fixed. Alternatively, you can cancel the agreement altogether (again, make sure this is covered in your written contract.)
Look at payment options
Think about how you pay. If you use PayPal if there is a dispute, and you can prove your case, you should be able to get your money back within a reasonable timescale.
In essence, take time to do your research before hiring anyone and use the checks above before signing on the dotted line and handing over your hard-earned money. I’ve been bitten myself in the past, so I am speaking from experience. It’s horrible when it happens but it makes you much savvier when hiring in the future.
Do you have a story to share on your own experience? Leave a comment below. I would love to hear about it whether good or bad.